Terms and Conditions for Using Our Cleaning Services
These terms and conditions ("Terms") outline the agreement between you ("Customer" or "you") and So Fresh So Clean ("Company," "we," or "us") governing the use of our cleaning services. By booking and utilizing our services, you acknowledge and agree to comply with these Terms. Please read them carefully.
1. Service Agreement:
a. We will provide cleaning services as agreed upon during the booking process.
b. The scope and duration of the service will be determined based on your specific requirements and the package selected.
2. Booking and Payment:
a. Bookings can be made through our website, over the phone, or via email.
b. Payment terms, including pricing, deposit, and cancellation policy, will be communicated during the booking process.
3. Access to Premises:
a. You agree to provide us with access to the premises at the scheduled service time.
b. In the event of unavailability or denial of access, additional charges may apply.
4. Customer Responsibilities:
a. Ensure the accuracy of information provided during the booking process.
b. Provide a safe working environment for our team, including necessary utilities and access to necessary areas.
5. Service Limitations:
a. We will make every effort to achieve satisfactory results, but we do not guarantee the removal of all stains or complete restoration of heavily soiled areas.
b. We are not responsible for any pre-existing damage or wear and tear of surfaces or items.
6. Liability:
a. We maintain appropriate insurance coverage, but we are not liable for any damages or losses resulting from pre-existing conditions, negligence, or inadequate maintenance.
b. We are not responsible for any injuries or damages resulting from hazards or unsafe conditions present at the premises.
7. Feedback and Complaints:
a. We value your feedback and strive to address any concerns promptly and professionally.
b. Please notify us within 24 hours if you have any complaints or issues regarding our service.
8. Termination:
a. Either party may terminate the service agreement by providing reasonable notice.
b. Termination by the Customer may be subject to cancellation fees as outlined during the booking process.
9. Privacy:
a. We respect your privacy and handle personal information in accordance with our Privacy Policy.
10. Governing Law:
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where services are provided.
By utilizing our cleaning services, you acknowledge that you have read, understood, and agreed to abide by these Terms and Conditions. If you have any questions or require further clarification, please contact us before booking our services.